The light at the End of the Tunnel

After a considerable amount of very tough months we are starting to sees hopeful signs of things turning around. With most of our borders coming down, and the return of Virgin Australia to our skies, this has breathes a sigh of relief in many of our travellers as Australians are eager to get back to moving around our wonderful country. But there is still a long way to go before travel to international destinations for leisure, sport and business events get the green light.

It is also pleasing to know that we are starting to have many supplier refunds/credits being to trickle through, which we understand has been a very stressful time for both us and all our clients. If you are still awaiting a refund and or credit for your particular trip, please note that you will begin to receive communications to work towards finalising many outstanding bookings that

are sitting in a pipeline. Whether its a tour, flight or cruise. We will be working through these over the coming month.

The COVID-19 pandemic has been almost apocalyptic, but we endeavour to push forward however hard it takes to get our feet back on the ground.


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Latest Update

Last week we began refund processing and preparing notifications for many, many groups. Due to a server issue late last weeks that affected our inbound and outbound emails, this has affected the sendi

Affected Bookings - Update

As we come Into the final week of May, we just providing a very quick local update on refunds status for a few areas. Currently Qantas processing has pushed out to 12-16 weeks so we are still in a hol


As the COVID-19 Pandemic Crisis continues to heavily take a toll on the entire travel industry, the process times for returns on cancelled bookings continues to be strained as more and more travel int

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